Zain's Incidents Reporting System

At Zain, transparency, integrity, and accountability are among our top priorities. This system serves as a vital tool to uphold these values and maintain a workplace culture built on trust.

Accordingly, Zain welcomes any incident report or feedback from its customers, vendors, and partners that may assist in identifying errors or detecting violations, and help protect our values; any concerns or misconduct falling within the specified categories can be submitted, and the relevant entities will review and address them accordingly.

The purpose of this service is to provide a confidential online reporting system that allows you to report suspected violations of law or company policies, as well as other concerns that you may have.

Zain will only accept reports through this service on the below topics:

• Suspected fraudulent actions
• Unauthorized action
• Unauthorised access to information 
• Bribery
• Behavioral issues
• Discrimination and harassment