Emergency Bolt *079#

• Customers can add this bundle and pay later on.
• Prepaid customers in active status can benefit from the emergency bolt.
• Postpaid customers are not eligible for this bolt.

• Get local minutes on Zain & other networks (landline exclusive) by dialing *440# or browsing the Special Promotions screen on the Zain JO App.
• *440# is eligible for postpaid and prepaid consumers.

Monthly Subscription

Without Subscription

Voice mail service has been developed to be used by subscribers, as a system that allows calls to be diverted for free to voicemail so that calls can be heard later.

To activate Voice Mail

You can subscribe to this service by creating a mailbox by calling 1717 or by transferring calls to the number 00962790001722.

An alert text message will be sent to you when an audio message is left on your correspondence box.

To deactivate Voice Mail

Subscriber must cancel all cases of transfers, and after 60 days, the voicemail will also be automatically deactivated.

To re-activate Voice Mail

To re-activate the voicemail after 60 days, you must either call 1717 or transfer to the number 00962790001722.

Activate / Deactivate Voice Mail using transfer codes

To activate or deactivate the Voice Mail service according to different transfer cases, please use the below codes, noting that symbols of the code should be entered from left to right.

Monthly Subscription

To check incoming voice mail from another phone:

Dial 1818, then enter * then your personal phone number, then # and enter the password, then #

To benefit from this service outside Jordan, call 00962790001818

The rate for calling 1717 and 1818 per minute is the same rate as calling Zain.

You can easily join Zain network and inform your contacts with your new number using The New Number service.

You can subscribe and activate the service by dialing *247#, then entering the old number from another provider, then wait for the service confirmation message.

After receiving the confirmation message, the call forward service must be activated from the old number.

You can deactivate the service by dialing *247#.

You can prevent some callers from hearing the automatic response when calling your old number service withheld by dialing *247#. In this case, you will receive a text message with the caller’s number, and you can stop the service by dialing *247#.

• Zain subscribers who want to change their numbers cannot use this service.
• Subscribers cannot benefit from the service after the end of the first three months.
• The old number must be kept active during the service subscription period.
• The service is free for the first three months after activating it for the first time, and you can activate and deactivate the service more than once during the first three months.

Multi-number service allows subscribers to activate 3 numbers on one SIM card by subscribing to the service by dialing *948# and choosing the numbers.

The secondary number is used only to receive calls and messages and can be used only when the subscriber is inside the country, local calls only and not during international roaming service.

The numbers are added through a list of numbers that appear to the subscriber when pressing *948#.

The cost of the service is 2 JDs per month, regardless of the number of added numbers.

To subscribe and unsubscribe, you can dial *948#.

Call Waiting service alerts you when you are having an incoming call while you are busy on another one.

When you want to receive the incoming call, you can cancel the current call or put it on hold, then switch between the two calls or cancel one of them.

After activating the Call Waiting service, the subscriber must also enable the service on the device.

The service is free of charge for all subscribers.

The service is automatically applied to all subscribers.

Call Waiting Codes

Call Transfer service enables you to transfer the current call to any other mobile, where you, as the first party, can leave the call and the second and third parties can continue to converse during that call.

To subscribe and unsubscribe:

Put the current call on hold to be able to make another call with a third party, then you can start the call transfer service immediately through the Settings icon on your mobile and then choose Call transfer option.

In the event that the operation is not successful, you should review the mobile catalog to know the method.

There is no monthly subscription or fees for this service, but the subscriber who transferred the call is the one who will be charged for the entire call.

When you subscribe to the Call Forward service, you will be able to forward/transfer incoming calls to any other number.

In this case, the caller will bear the cost of calls to your mobile, while you shall bear the cost of transferring the call from your mobile to the number you specified.

You must enter the following codes from left to right and then press the call button to activate or deactivate:

Call Forward Codes

You can control the call forwarding service even if you forgot your mobile phone somewhere, so that you will be able to receive calls on another phone.

To activate and deactivate:

Dial the code *258# or *111# from any mobile phone.

A service that allows Zain subscribers to display a pop-up message on the caller’s mobile when making a call to a subscriber who activated this service.

The content of the pop-up message can be personal, informative or advertorial.

To subscribe:

Dial *428# or through the link www.myzainstatus.jo.zain.com or by using Zain app.

The price of this service for prepaid customers is 0.25 JDs per week, or 0.75 JDs per month.

The price of this service for postpaid customers is 0.75 JDs per month.

The service withholds the identification of the caller, as it prevents displaying your phone number on the screen of the person you are calling.

To subscribe or unsubscribe

Dial *132# or *111# for weekly or monthly service, or by using the ZainJo app.

Service Fees

Prepaid customers: 0.65 JDs per week or 2 JDs per month.

Postpaid customers: 5 JDs per month.

Adding the service does not mean it is activated. Subscribers must activate it from their mobile device as follows:

Menu → Settings → Call settings → Send my caller ID → Yes / No / Set by network

Prepaid customers can add Freeze service on the following tariffs:

Eligible Tariffs

Terms and Conditions