New Incident

To continue, please select the issue type that best describes your concern

Subscription Fraud
Report any suspicions related to the activation of a subscription registered under your name, including a review of the procedures followed, such as signatures, supporting documentation, the presence of the concerned subscriber, activation through online channels, and any other related processes.
Action performed without my knowledge
Unauthorized changes made to your existing account, such as changes in ownership, line tariff modifications, or fiber speed upgrades.
Suspicion of leaking my confidential account information
Ensure that your personal information and account details are fully protected, and no data has been shared with any unauthorized party or individual without your permission.
Suspected fraudulent action
Report any misleading behavior or actions you experienced in any of our services, such as scam, fake promises, or suspicious requests made by any party.
Employee Behavior
Report any inappropriate behavior by Zain employees.