Premium Support

What is Zain Premium Support?

The Premium Support service is to enhance customer experience for Home Internet subscribers by providing tailored technical support. The service will focus on resolving technical issues, improving customer experience, increasing satisfaction, optimizing connectivity, and ensuring a high-quality support experience for customers subscribed in Zain 5G & Fiber packages

Premium Support
  • Support
  • Connectivity
  • Experience
  • Eligibility Packages
36.00 JOD/Month
41.76 JOD (Tax included)

More Info

  • The customer will have two payment options:
    • Installment: Customers can pay the 36 JOD service fee over a one-year installment period at 3 JOD per month excluding 16% tax / 3.48 JOD per month including tax.
    • One-time payment: Customers can pay 36 JOD excluding 16% tax / 41.76 JOD including tax as a one-time payment.
  • Customers subscribed to eligible 5G or FTTH high-tier packages will receive the Premium Support service free of charge.
  • Customers subscribed to Premium Support will benefit from the following:
    • Priority Treatment: Premium Support customers will receive faster assistance through the Call Center, including prioritized ticket and complaint handling
    • Home Visit Support: Customers can receive technical assistance at home when required.
    • Wi-Fi Improvement: Technical support for Wi-Fi coverage issues, access points, extenders, cabling, and device setup.
    • Flexible Payment: Customers can choose between a one-time payment or monthly installments.
    • Specialized Technical Support: Access to a trusted and specialized technical support team