Free gift  for orders above 150 JOD
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FAQ

General Questions

Are the products trusted by official brands?
Yes, All products over Zain eShop are trusted by official brands.
Yes, you can use more than one promo code.



Are the products under warranty?

Yes, all products are guaranteed by official suppliers.



How can I track my order?

You can track the status of your order from my orders page Track My Orders and you have to be logged in.



Can I change my order?

Order can be changed if it  has not been processed for shipping yet . You can reach us on 0790001234.



Are all prices on the eShop including tax?

Yes, All prices displayed at our eShop are TAX inclusive.



How can I buy a line through eShop?
Currently, you can request the needed line from Here, and we will contact you to complete the purchase.

 

 

Shipping

How long will the order take to arrive?
If your order is created before 8:00PM, you can receive your order based on your location as below
-Amman, Jerash, Salt or Zarqa: Same Day.
-Otherwise:  Next day.


How can I track my shipment?
You can track the status of your shipment from my orders page Track My Shipment.

 

 
Payment and promo codes
 
What payment methods do you accept?
You can pay using cash on delivery or any credit/debit card (VISA, Master, …. ).



How to apply a promo code?

-Enter the promo code before checkout.
-Make sure you click apply coupon.
 
 
 
Returns and refund
 
Can I get a full refund?
Full refund will be determined and handled case by case.

 
How much it will take a time?
It will take up to five working days.


What is your return policy?
You can check them Here
 
 
 
Support
 
How can I reach you ?
-You can call  us on 0790001234.
-You can chat with us.
-You can send email here (eShop@jo.zain.com).