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Privacy policy

Your privacy is important to us. This Privacy Policy gives you full visibility of how we collect, use, share and protect your personal data when you use our products, services and our website.


About our privacy and cookies policy
This Website and\or application collects some Personal Data from its Users. And your usage of the Website means your consent on collecting and processing your Personal Data which is under Zain's possession, if you do not want us to collect and \or process your Personal data please Consent withdrawal may result in suspension to you access and usage of the Website.

 In this privacy policy:

  • “we/us” means ZainJo
  • “third party” means someone who is not you or us

How to contact us Policy summary
Your opinion matters to us – if you have any questions about our privacy policy or your privacy settings, please submit your query and a member of our dedicated team will respond to you. If you would like to mail us by post directly to ZainJo at 421, King Abdullah II street 940821 Amman, 11194 Jordan. 


Policy summary

Personal information we collect about you
The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, and how you have interacted with ZainJo even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.

Personal Data collected for the following purposes and using the following services

Device permissions for Personal Data access
Personal Data: Approximate location permission (continuous), Approximate location permission (non-continuous), Camera permission, Phone permission, Precise location permission (continuous), Precise location permission (non-continuous) and Storage permission


Full policy

Owner and Data Controller

Types of Data collected
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Approximate location permission (continuous), Camera permission, Precise location permission (continuous), Precise location permission (non-continuous), Approximate location permission (non-continuous), Phone permission and Storage permission.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

All Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. 

Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.


ZainJo will process your personal data based on

The performance of your contract or to enter into the contract and to take action on your requests. For example, so you can make calls and texts, and browse the internet on your phone, we process things like the numbers you dial, how much data you’re using and when you’re doing it so we can provide connectivity. This also enables us to generate your bill, based on your usage. We also may conduct credit checks when you apply for a product or service.

ZainJo legitimate business interests, for example, fraud prevention, maintaining the security of our network and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your data. Additionally, in some cases you have the right to object to this processing. 

Compliance with a mandatory legal obligation, including for example accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures, and your right to restrict usage of your data, which control the scope of legal assistance to be provided.

Consent you provide where ZainJo does not rely on another legal basis. Consent may be withdrawn at any time. When you give your consent, you will be given details on how to withdraw your consent.


We will collect your personal data when you, for example:

  • Buy or use any of our products and services.
  • Use our network or other ZainJo products and services.
  • Register for a specific product or service.
  • Subscribe to alerts or other services from us.
  • Contact us through various channels, or ask for information about a product or service.
  • Take part in a competition, prize draw or survey.
  • Visit or browse our website.
  • Have given permission to other companies to share information about you.
  • Where your information is publicly available.
  • Are the customer of a business that we acquire.

We also collect information from certain organizations, where appropriate and to the extent we have legal grounds to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.
We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.
We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website).

 The types of information we may have without limitation are, where applicable:

  • Your name, address, phone and/or mobile number, your date of birth, gender and email address.
  • Your credit or debit card information, information about your bank account and other banking information. For example, you’ll have to give us this information when you open an account with us. We’ll collect the data necessary to process a payment whenever you make a purchase.
  • Your traffic data. This is data we see as part of providing you with connectivity, like the numbers you call, the time and duration of the call or how you are using data.
  • Your location data. This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots and you enable location-based services or features. Or less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city.
  • Your contact with us, such as a note or recording of a call you make to one of our contact centers, a Live Chat, an email or letter sent, or other records of any contact with us.
  • Your account information, such as dates of payment owed or received, subscriptions you use, account numbers or other information related to your account or included in ZainJo.
  • Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services.
  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services.
  • Your browsing history. We don’t have a history of the sites you browse, as this is limited for a short period of time to enable the connection to be made. If you have given permission, ZainJo may collect the categories of website you have browsed on your mobile, device or PC, for example sports, music or news and use these interests to send you personalized marketing or show you personalized advertising.
  • Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest-based data, and internet browsing behavior.

We’ll also get information about how you use our products and services, such as:

  • The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services;
  • Details of your use of the specific services or products, for example: every time you use your mobile phone, a record is kept. This includes the number you called or sent a text or picture message to, the length, date and time of that call, text or picture message and your approximate location at the time that the communication takes place (based on the location of the nearest cell that you sent that call or message from). The same is also recorded every time you receive an incoming call or message. We don’t, however, keep a record of the content of your calls.


How we use your personal information
We will use your personal information for the following purposes:

1. To provide you with your service


Processing your order and providing you with products and services

    • To process the products and services you’ve bought from us, and keep you updated with the progress of your order.
    • To provide the relevant product or service to you. This includes other services not included in your agreement with us, services that use information about where you are, and to contact with messages about changes to the products or services.

Billing and customer care

    • To bill you for using our products and services, or to take the appropriate amount of credit from you.
    • Contact you if the billing information you provided us with is about to expire or we’re not able to take payment.
    • To respond to any questions or concerns you may have about our network, products or services.

Service messages

    • We will contact you with customer service messages to keep you updated with current information about products and services. For example, changes to our terms and conditions or service interruptions.

Providing roaming services

    • To improve your roaming experiences, to ensure that we’re meeting our commitments around fair use, to detect and resolve fraudulent use of our networks (and our partners' roaming networks) and to solve technical issues if you are experiencing any.
    • To understand how ZainJo is performing in providing roaming services, whether roaming services and related products are working as intended, or whether improvements are needed to make roaming better.

ZainJo uses personal data such as your name, email address, password, mobile phone number and call records in order to do this. ZainJo creates aggregated and statistical management reports from this information. ZainJo may also take this personal data in-depth analysis of our roaming services can be undertaken. This helps ZainJo to develop its roaming services for customers.


2. To improve our service

Improving and innovating our products and services

  • We collect information in order to improve the service we offer to everyone. 

Managing our networks and understanding network usage

  • To protect our networks and manage the volumes of calls, texts and other uses of our networks. For example, we identify peak periods of use so we can try and ensure the networks can handle the volume at those times.
  • To understand how you use our networks, products and services. That way we can seek to review and improve these, and develop more interesting and relevant products and services, as well as personalizing our products and services.


3. Marketing and tailoring our service to you


  • As our customer, we will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions. We may also invite you to participate in market research. We tailor these messages based on the products and services you’ve bought from us in the past, or information we have from third parties.
  • We can use your calling and messaging activities, location information and browsing information to further tailor our messages to you. 
  • We will also contact you to let you know about products and services of ZainJo companies and those of other companies which we think may interest you
  • There are various ways that we may do this – including by email, post, phone, text, picture message or notifications through our apps.
  • You can control your marketing permissions and the data we use to tailor these communications at any time. 


Advertising online

  • To deliver advertising that is relevant to you, you’ll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on websites belonging to ZainJo, those of other organizations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check the 'Cookies' section in this Privacy Policy. 
  • Remember that opting out of interest-based advertising doesn't stop advertisements from being displayed – it's just that they won’t be tailored to your interests.
  • You will also see advertising in your social media, for example in your Facebook or Twitter feed. If you don’t want to receive this advertising, go to the relevant platform’s ad settings.


4. Research and analytics
We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets to uncover hidden patterns and hitherto unrevealed trends. 

We use our analytics to, for example:

  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services;
  • Frame our marketing campaigns and determine how we might personalize those;
  • Provide reports to third parties. 

5. Credit checks, fraud prevention and security
We will sometimes need to profile you, for credit, fraud and security purposes.

Credit checks and ID

  • We will carry out a credit check when you apply for a contract for any products or services with us.
  • We will also use your personal data for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources (for example, the electoral roll and credit reference agencies) to assess the accuracy of the information that we hold.

Fraud prevention and security

  • We will process your personal and traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

Mode and place of processing the Data

Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
 The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.


The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time
How long do we keep your personal information for?

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document or for the terms we sees appropriate, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Device permissions for Personal Data access.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Device permissions for Personal Data access
Depending on the User's specific device, this Website may request certain permissions that allow it to access the User's device Data as described below.

By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact for support.
 The exact procedure for controlling Website permissions may be dependent on the User's device and software.

Please note that the revoking of such permissions might impact the proper functioning of this Website/application.

If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Website /application.


Approximate location permission (continuous)
Used for accessing the User's approximate device location. This Website may collect, use, and share User location Data in order to provide location-based services.

Approximate location permission (non-continuous)
Used for accessing the User's approximate device location. This Website may collect, use, and share User location Data in order to provide location-based services.

The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for this Website to derive the approximate position of the User on a continuous basis.

Camera permission
Used for accessing the camera or capturing images and video from the device.

Phone permission
Used for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the “phone state”, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls.

Precise location permission (continuous)
Used for accessing the User's precise device location. This Website may collect, use, and share User location Data in order to provide location-based services.

Precise location permission (non-continuous)
Used for accessing the User's precise device location. This Website may collect, use, and share User location Data in order to provide location-based services.
 The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for this Website to derive the exact position of the User on a continuous basis.

Storage permission
Used for accessing shared external storage, including the reading and adding of any items.

Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:

    • Device permissions for Personal Data access
      This Website requests certain permissions from Users that allow it to access the User's device Data as described below.

Device permissions for Personal Data access (this Website)
This Website requests certain permissions from Users that allow it to access the User's device Data as summarized here and described within this document.

Personal Data collected: Approximate location permission (continuous), Approximate location permission (non-continuous), Camera permission, Phone permission, Precise location permission (continuous), Precise location permission (non-continuous) and Storage permission.


Additional information about Data collection and processing

Legal action
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Website or the related services.
 The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Website does not support “Do Not Track” requests.
 To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy
The Data Controller reserves the right to updated and make changes to this privacy policy at any time by giving notice to its Users on this page. Whenever we make a change, we’ll post this on our website and let you know if there is a material change. However, it is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Website and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.



Definitions and legal references

Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Website) and the details about the path followed within the Website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

The individual using this Website, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject
The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.


Legal information
This privacy policy relates solely to Websites list under ZainJO.

Where applicable, we share information about you with:

  • Companies in Zain group. 
  • Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used
  • Companies who are engaged to perform services for, or on behalf of, ZainJo.
  • Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies
  • Debt collection agencies or other debt-recovery organizations
  • Law enforcement agencies, government bodies, regulatory organizations, courts or other public authorities if we have to, or are authorized to by law.
  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement.
  • Emergency services (if you make an emergency call), including your approximate location
  • Third parties for joint promotions with that third party. They’ll be responsible for their own compliance with applicable privacy laws
  • Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes
  • Third parties that we advertise with in order to serve you advertisements online (e.g. Facebook, Google, Twitter, Amazon). You can opt-out of this by managing your account permissions.
  • Third parties that we use to serve you marketing.


Fraud management and law enforcement

  • We will release information for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
  • We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal data shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.


Mergers and acquisitions
If we’re reorganized or sold to another organization, we will provide your information to that organization.

Third parties that we work with
Where you’ve purchased ZainJo products and services using a third party or partner organization, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to identify your order and be able to pay them.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal data.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services.

Third-party products that you buy through ZainJo
Where you buy a third-party product or service through your ZainJo account, the contract for it is with the party selling that product or service. ZainJo is only charging the amount directly to your bill as part of its arrangements with the seller (or with a third party authorized by the seller). As part of this, you’re agreeing that ZainJo may pass certain personal information to such parties to complete your purchase.

The seller’s terms and conditions and privacy and cookies policies will apply to how it uses your personal information – please read them carefully.


Third party devices that you connect to your SIM
You may connect third party devices to your SIM, either manually or electronically. These include mobile phone devices or connected devices.

When you connect your SIM to these devices those third parties may record your SIM details or your interaction with the network. The third party device manufacturers will process your personal data in accordance with their privacy policies and we recommend that you read these before choosing to connect.

International data transfers
We may need to transfer your information to other Zain Group companies or service providers in countries outside the Hashemite Kingdom of Jordan area. This kind of data transfer may happen if our servers (i.e. where we store data) or our suppliers and service providers are based outside the Hashemite Kingdom of Jordan, or if you use our services and products while visiting countries outside Jordan.