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Frequently Asked Questions

Payment

What payment methods do we accept?

You can pay using cash on delivery or any credit/debit card (VISA, Master, …. ).

Promo codes

How to apply a promo code?

-Enter the promo code before checkout.
-Make sure you click apply coupon.

General Questions

Are the products trusted by official brands?

Yes, All products over Zain eShop are trusted by official brands.

Are the products under warranty?

Yes, all products are guaranteed by official suppliers.
Brand Vendor Address Number
One Plus (Hello Jordan) شركة هلا للتوزيع الأردنية Al Bayader, As-Senaah Street, Building 35b 06-5827775
Basus
Samsung BMS mena Al-Madina Al-Monawara St 276, Amman, Jordan 0792900900, 0799142019
Huawei Cell Avenue لزرقاء: شارع مكة مقابل بنك الاسكان اشارة السيفوي

اربد: بالقرب من دوار القبة

الكرك: الثنية-مجمع الضلاعين التجاري بجانب المناصير

العقبة: شارع الحمامات التونسية- فندق دبل تري هيلتون		 05-3939630

02-7261622

06-5800030

03-2015908
Huawei Reach شركة الشروق لتركيب الخدمات الرقمية عمان: شارع عبدالله غوشة -بعد كازية المناصير ب100 متر، بناية رقم 91

عمان: المقابلين-شارع الصخرة المشرفة- بجانب بن العميد

عمان: شارع الجامعة الأردنية - بجانب روان كيك		 06-5813831 / 0779779977

0775959566

06-5607973/ 0795768888
Tellour شركة رفعت النابلسي و شركاه جبل عمان – شارع الامير محمد – بناية 162 – الطابق 2   4621599 
iPhone(devices and watches) iSystem Abdali - Abdali Mall 2nd Floor

Sweifieh - Fountain Complex - Abd Al Rahim Al Hajj Mohammad St		 06-5829504

06-4011263
Smart Cloud- 365 اربد ، شارع أبو راشد ( شارع وصفي التل)،بالقرب من قاعات سيدار

Amman - King Abdulla II St. in front of leaders		 0796688831

0796818189
XIAOMI ONE O ONE Electronics الشميساني - خلف مستشفى الأردن - شارع ابن عساكر - فيلا رقم 4  
Tecno Reach شركة الشروق لتركيب الخدمات الرقمية عمان: شارع عبدالله غوشة -بعد كازية المناصير ب100 متر، بناية رقم 91 06-5813831 / 0779779977
infinix   Amman, Alswifyeh, Ali Nasoh Altaher Street, Sukarieh Complex, Front of Arab islamic Bank 0792418181
0782028000
0778899208
0798080918
  Zarqa, Bab Alwad street
  Aqaba , Almohands street, front of ABC Bank.
Vivo Service Center   89 WASFI AL-TALL St, Amman City 065520777
​​RockRose maintenance center ​ RockRose accessories brand sweifeh- al waha complex- office number 215 0795355509
seven circle area- DHL building- Tamba exhibition 
TAG Mobiles   Bldg. No. 46, Abdel Rahim Al-Waked Street, Shmeisani P.O. Box: 921100, Amman 11192, Hashemite Kingdom of Jordan 06-5827775
Baykron and Dicota Vision “The Jordanian Vision for Telecom Co VTC عمان ام اذينة، شارع الموصل،  خلف الضمان الاجتماعي عمارة رقم 3 065544590
065528790
TP-Link شركة جبل علي لتجارة لوازم الكمبيوتر Gardens St. , Abu Al Raed Commercial Complex (72), Amman 0780649888
Anker Golden connector Faraj Commercial Complex , office 1/F، Seven Circle , Abdallah Ghosheh street, Amman 0796677002

How can I track my order?

You can track the status of your order from my orders page (Track My Orders) and you have to be logged in.

Can I change my order?

Order can be changed if it  has not been processed for shipping yet . You can reach us on 0790001234.

Are all prices on the eShop including tax?

Yes, All prices displayed at our eShop are TAX inclusive.

How can I buy a line through eShop?

Currently, you can request the needed line from Here, and we will contact you to complete the purchase.

Shipping

How long will the order take to arrive?

If your order is created before 8:00PM, you can receive your order based on your location as below
-Amman, Jerash, Salt or Zarqa: Same Day.
-Otherwise:  Next day.

How can I track my shipment?

You can track the status of your shipment from my orders page Track My Shipment.

Returns and refund

What is your return policy?

You can check them Here

Can I get a full refund?

Full refund will be determined and handled case by case.

How much it will take a time?

It will take up to five working days.

Support

How can I reach you ?

-You can call  us on 0790001234.
-You can chat with us.
-You can send email here (eShop@jo.zain.com).